Help
Most answers are here. If yours isn’t, write to us at [SUPPORT EMAIL] and we’ll reply within [RESPONSE WINDOW].
Getting it to you.
Orders leave our warehouse within [FULFILLMENT WINDOW] business days. You’ll receive tracking as soon as it does.
[SHIPPING RATES]. Complimentary on orders over $75.
[INTERNATIONAL SHIPPING POSITION].
If it hasn’t shipped, yes. Write to us quickly at [SUPPORT EMAIL] and we’ll do what we can.
Send us a photograph and we’ll replace it. No return needed.
Using them well.
[PUPPY POSITION]. Speak to your vet about a very young puppy.
No. This range is formulated for dogs. Cats metabolize a number of common ingredients very differently, and some botanicals that are fine for dogs aren’t safe for them.
Patch-test on a small area, wait 24 hours, and start with a single product rather than the whole routine. If they have a diagnosed skin condition, ask your vet first.
[ANIMAL TESTING POSITION].
[MANUFACTURING LOCATION].
Each bottle carries a period-after-opening symbol. As a rule, use within [SHELF LIFE] of opening.
Stop using it and write to us. We’ll refund it, and we would genuinely like to know.
If something is not right.
We would rather you tried it and told us it was wrong than left it under the sink unused.
[RETURN WINDOW] from delivery, opened or unopened. See Shipping and Returns.
[RETURN SHIPPING POSITION].
From your account: change frequency, skip, swap or cancel any time. Subscribe and Keep arrives in a later phase.
Use the reset link on the sign-in page.